Needs Assessment and Analysis Software

Ecco Solutions provides comprehensive needs assessment software designed to streamline the evaluation of client requirements and identify gaps between current and desired outcomes.

Our software supports various data collection methods, including surveys, interviews and focus groups, to ensure thorough analysis. The software focuses on administrative support to help organisations improve their processes and prioritise areas needing attention.

The software features customisable templates for identification of needs and assessment planning. Automated reporting tools can be set-up based on contractual requirements enabling organisations to efficiently analyse data and generate actionable insights. By identifying gaps in processes and resource allocation, the software helps enhance productivity, improve service delivery and achieve strategic goals.

ECCO’s software assists in conducting thorough evaluations to understand specific requirements and gaps within an organisation. It facilitates the collection of qualitative and quantitative data through various methods, ensuring all relevant information is captured.

This comprehensive approach allows organisations to identify areas for improvement, streamline processes and enhance overall efficiency. The software also supports team communication and collaboration, making it easier to gather feedback and develop effective action plans​.

ECCO’s platform is fully compatible with all devices, platforms and browsers, ensuring seamless integration and accessibility across different environments​.



How We Support You With Compliance

ECCO includes a suite of tools designed to support providers in meeting regulatory compliance and maintaining high standards of care quality. For example, the software offers real-time monitoring and logging of care activities, which ensures that individual care plans are accurately followed, and any deviations are promptly addressed. This level of monitoring is essential for maintaining compliance with frameworks like those set by the Care Quality Commission (CQC).

ECCO also supports governance through features like incident reporting, safeguarding logs, and customizable case management modules, allowing providers to tailor the system to their specific needs while safeguarding client data with strict access permissions. This makes it easier for providers to produce the necessary documentation and evidence to demonstrate compliance during audits or inspections.



Maintaining Rigorous Governance Standards

Although ECCO might not come with pre-populated audits or regulatory compliance documents, its robust customization options and real-time data collection capabilities make it a powerful tool for providers who need to maintain rigorous governance standards while also being flexible enough to adapt to evolving regulatory requirements​.

The software also allows you to safeguard your clients’ records by setting access permissions. This way you can ensure only people with the relevant permissions have access to confidential information and all your clients’ data is stored correctly.

Benefits of ECCO

  • Real time reporting including client outcomes
  • Customisation and integration
  • Support planning and risk management
  • For organisations who offer a range of support services
  • SMART outcome focused support plans
  • Health and safety buildings management
  • 24 / 7 Support
  • Online client file library
  • Ongoing support for customisation for the duration of your licence agreement
  • State of the art audit logs
  • Management KLOE dashboards
  • Request the development of new features
  • Different service pathway designs
  • APIs to support your integration as required
  • Group support recording
  • HACT social value monitoring
  • Any necessary staff training required
  • Incident reporting and safeguarding pathways
  • Service charge payments module
  • Visit scheduling for sheltered accommodation

Some key features of ECCO

  • Why Choose ECCO?

    At ECCO, we know your priority is delivering the best support to your clients. Whether you have 3 or 3000 staff users our system is designed to make your work easier, more efficient, off the shelf or tailored to your needs, service and reporting.


    How ECCO Helps You:

    Everything in One Place: Manage client support, housing management, scheduling, and incidents with one simple system.

    Grows with You: Flexible and scalable, ECCO adapts as your organisation changes.

    Easy for Everyone: Intuitive design works on any device, so your team can get started straight away.

    Support That Cares: Our UK-based team is here to help whenever you need us.

    With ECCO, you get more than software you get a partner who understands your needs and is here to support you.

  • Big Power for Small Teams (Up to 20 Users)

    Are you a charity, CIC, small business, supported living provider, or OFSTED-registered service? ECCO is built for you. Perfect for teams of up to 20 users, ECCO is an all-in-one, ready-to-use platform that combines client management & building operations in a simple system, helping you deliver person-centred support while staying on top of reporting, compliance, and funding-with the flexibility to fit the way you work.

    Quick to set up: Start using ECCO straight away, with minimal training needed.

    Effortless to use: Our intuitive design means less admin & more time for your clients.

    Tailored for your services: Customise modules for safeguarding, incident reporting, scheduling, more, to fit exactly how you work

    Stay compliant and in control: Instantly log activities, access real-time reporting, & keep records audit-ready as your organisation grows

    With ongoing support from our dedicated team, you’ll always have the help you need.

  • Big Power for Big Teams (20 to 3,500+ Users)

    Are you a large charity, council, housing association, or private business needing a robust solution and a partner who adapts as your needs change? ECCO delivers award-winning software that handles heavy workloads and complex requirements, all at one simple price per user.


    You get powerful, flexible tools for data, security, integrations, and business intelligence reporting-plus a dedicated team that’s always ready to help your organisation adapt and evolve. Need compliance? Integration? Custom reporting? No problem.

    Award-winning software

    Smart, flexible, and built around you

    No hidden fees – one simple price.

What Makes Ecco Different Image

What makes ECCO different?

We are fully compatible with all platforms, devices and browsers.

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“We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke.”

  • All Devices

    Compatible with ALL devices

    All of our software packages are compatible with any device. So you can you it on the go on your mobile phone or in the office on your desktop.

    Have no trouble using our products on your phone, tablet or desktop!

  • All Platforms

    Compatible with ALL platforms

    Our care and support management software is compatible with all platforms and can be integrated and configured to your needs.

    Integrate ECCO products with all platforms.

  • All Browsers

    Compatible with ALL browsers

    All ECCO software can be accessed and managed from any internet browser. We ensure that you are able to manage your data through any browser of your choosing.

    Have no doubt that your information can be managed on Google Chrome, Safari, Firefox and many more!

Sectors ECCO covers

Here are just a selection of the sectors that ECCO covers. For more information about a particular sector, give us a call on 0333 321 1492.

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Get started from as little as £3.00 per user per week

"We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke."

"We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke."

Driving success for our customers

    Contact us for your free demo

    We appreciate your interest in ECCO. It's crucial to us that you get the best software system to enhance your service provision. To ensure we are the right fit for you please could you kindly fill in our contact form below: