Case management system
ECCO’s integrated Case Management System revolutionises support planning and case management. Tailored to meet a diverse range of needs, this system streamlines processes, enabling efficient and effective management of client files and care planning from one centralised database.
Our case management software offers real-time alerts for synchronised updates, with every detail captured promptly and securely, ensuring files are accessible and in line with data privacy regulations. ECCO’s electronic case recording system comes with the ability to document case notes, record observations and manage all aspects of support and care planning with a comprehensive, auditable history of each client’s journey via a user-friendly, fully customisable interface.
The software facilitates bespoke pathways for floating support and community-based services, allowing you to monitor caseloads, and oversee client status and outcomes whilst ensuring accessible support delivery. ECCO is ideal for recording tenancy and housing-related support and offers outcome monitoring and evidence to enhance the client’s journey.
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Fully compatible software
Fully compatible with all platforms, devices and browsers.
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24/7 support
We offer full support and technical assistance with all of our ECCO packages.
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Providing excellent service
We have a long history of delivering simple & lasting solutions to our customers.
How We Support You With Compliance
ECCO includes a suite of tools designed to support providers in meeting regulatory compliance and maintaining high standards of care quality. For example, the software offers real-time monitoring and logging of care activities, which ensures that individual care plans are accurately followed, and any deviations are promptly addressed. This level of monitoring is essential for maintaining compliance with frameworks like those set by the Care Quality Commission (CQC).
ECCO also supports governance through features like incident reporting, safeguarding logs, and customizable case management modules, allowing providers to tailor the system to their specific needs while safeguarding client data with strict access permissions. This makes it easier for providers to produce the necessary documentation and evidence to demonstrate compliance during audits or inspections.
Maintaining Rigorous Governance Standards
Although ECCO might not come with pre-populated audits or regulatory compliance documents, its robust customization options and real-time data collection capabilities make it a powerful tool for providers who need to maintain rigorous governance standards while also being flexible enough to adapt to evolving regulatory requirements.
The software also allows you to safeguard your clients’ records by setting access permissions. This way you can ensure only people with the relevant permissions have access to confidential information and all your clients’ data is stored correctly. enhancing workflow and reducing administrative burdens.
To help you further explore the potential of ECCO, we’ve put together a quick summary guide below to let you know what we offer, so you can see immediately if we are a good fit for your organisation. We feel it’s important to be clear about the system from the outset as we truly appreciate the value of your time.
Benefits of ECCO
- Real time reporting including client outcomes
- Customisation and integration
- Support planning and risk management
- For organisations who offer a range of support services
- SMART outcome focused support plans
- Health and safety buildings management
- 24 / 7 Support
- Online client file library
- Ongoing support for customisation for the duration of your licence agreement
- State of the art audit logs
- Management KLOE dashboards
- Request the development of new features
- Different service pathway designs
- APIs to support your integration as required
- Group support recording
- HACT social value monitoring
- Any necessary staff training required
- Incident reporting and safeguarding pathways
- Service charge payments module
- Visit scheduling for sheltered accommodation
Some key features of ECCO
- Housing Support
The housing support module focuses on the on-site housing management and compliance. Particularly where tenant engagement is involved. While other housing management systems focus on the financial side of things, ECCO focuses on health and safety compliance and team communications.
ECCO’s housing support module includes team meeting logs, communication between staff, building based health and safety checks, repairs and attachments. One big benefit in using ECCO is the fact you can include the client and on-site staff in the process of managing the environment, which isn’t possible with other housing management systems.
- Client Support “Auxiliary” Service Pathways
ECCO’s client support service pathway revolutionises the way in which a client file is managed by offering additional, customisable case management modules such as incident reporting, safeguarding logs, complaints and more.
Just like the rest of the ECCO system it can be tailored to your individual service needs and KPIs. What sets this module apart, however, is the fact that you can safeguard your clients’ records by setting access permissions. This way you can ensure only people with the relevant permissions have access to confidential information and all your clients’ data is stored correctly.
- Scheduling
ECCO’s scheduling module is good for allocating staff resources and tracking care compliance. It can work for any service setup whether its a charity, homelessness service provider or learning disability support. The key differences in the module is that it provides outcomes in a more “task based way” to ensure basic needs are met, rather than overarching support goals to improve the quality of life of your clients.
As well as our rota module, ECCO offers the functionality to support your staff too. With this mode a staff member can be supported in the same way that a client can. Outcome focused support plans become action based supervisions, and training records. Attachments can be used for recruitment or HR documentation.
Case management system software
Our advanced case management system software supports social care professionals in delivering outcome-focused, trauma-informed care planning. The software is configured to bespoke service requirements, ensuring effective contract monitoring and encompasses task planning and bespoke client support. Whether managing short-term interventions or long-term needs, the system improves safety and quality through referral, allocation and support planning.
Designed for versatility, ECCO is used by a variety of specialist providers including accommodation and housing, mental health, young people, learning disabilities, substance abuse, dual diagnosis and asylum support. ECCO’s comprehensive case management software empowers you to document case notes effectively, ensuring evidenced outcome-based, person-centred care.
We work closely with our customers to understand their requirements based on how each organisation operates. Whilst we provide the core system, the rest we build with you. That paper-based risk management plan that already works so well? We’ll convert this into a document that you can access and edit readily. The benefits of having an online version of these critical support documents means you can view the version history, monitor when the document has been completed or assign it to a staff member to update in the event of a change.
Contact us today to explore our system and enhance your support planning and case management, delivering better and more personalised outcomes for the people you serve.
What makes ECCO different?
We are fully compatible with all platforms, devices and browsers.
Contact Us“We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke.”
Compatible with ALL devices
All of our software packages are compatible with any device. So you can you it on the go on your mobile phone or in the office on your desktop.
Have no trouble using our products on your phone, tablet or desktop!
Compatible with ALL platforms
Our care and support management software is compatible with all platforms and can be integrated and configured to your needs.
Integrate ECCO products with all platforms.
Compatible with ALL browsers
All ECCO software can be accessed and managed from any internet browser. We ensure that you are able to manage your data through any browser of your choosing.
Have no doubt that your information can be managed on Google Chrome, Safari, Firefox and many more!
Sectors ECCO covers
Here are just a selection of the sectors that ECCO covers. For more information about a particular sector, give us a call on 0333 321 1492.
Get started from as little as £3.00 per user per week
"We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke."
