Benefits of ECCO

  • Real time reporting including client outcomes
  • Customisation and integration
  • Support planning and risk management
  • For organisations who offer a range of support services
  • SMART outcome focused support plans
  • Health and safety buildings management
  • 24 / 7 Support
  • Online client file library
  • Ongoing support for customisation for the duration of your licence agreement
  • State of the art audit logs
  • Management KLOE dashboards
  • Request the development of new features
  • Different service pathway designs
  • APIs to support your integration as required
  • Group support recording
  • HACT social value monitoring
  • Any necessary staff training required
  • Incident reporting and safeguarding pathways
  • Service charge payments module
  • Visit scheduling for sheltered accommodation

Some key features of ECCO

  • Why Choose ECCO?

    At ECCO, we know your priority is delivering the best support to your clients. Whether you have 3 or 3000 staff users our system is designed to make your work easier, more efficient, off the shelf or tailored to your needs, service and reporting.


    How ECCO Helps You:

    Everything in One Place: Manage client support, housing management, scheduling, and incidents with one simple system.

    Grows with You: Flexible and scalable, ECCO adapts as your organisation changes.

    Easy for Everyone: Intuitive design works on any device, so your team can get started straight away.

    Support That Cares: Our UK-based team is here to help whenever you need us.

    With ECCO, you get more than software you get a partner who understands your needs and is here to support you.

  • Big Power for Small Teams (Up to 20 Users)

    Are you a charity, CIC, small business, supported living provider, or OFSTED-registered service? ECCO is built for you. Perfect for teams of up to 20 users, ECCO is an all-in-one, ready-to-use platform that combines client management & building operations in a simple system, helping you deliver person-centred support while staying on top of reporting, compliance, and funding-with the flexibility to fit the way you work.

    Quick to set up: Start using ECCO straight away, with minimal training needed.

    Effortless to use: Our intuitive design means less admin & more time for your clients.

    Tailored for your services: Customise modules for safeguarding, incident reporting, scheduling, more, to fit exactly how you work

    Stay compliant and in control: Instantly log activities, access real-time reporting, & keep records audit-ready as your organisation grows

    With ongoing support from our dedicated team, you’ll always have the help you need.

  • Big Power for Big Teams (20 to 3,500+ Users)

    Are you a large charity, council, housing association, or private business needing a robust solution and a partner who adapts as your needs change? ECCO delivers award-winning software that handles heavy workloads and complex requirements, all at one simple price per user.


    You get powerful, flexible tools for data, security, integrations, and business intelligence reporting-plus a dedicated team that’s always ready to help your organisation adapt and evolve. Need compliance? Integration? Custom reporting? No problem.

    Award-winning software

    Smart, flexible, and built around you

    No hidden fees – one simple price.