Support Management Software

Since launching ECCO in 2013 we have worked with our clients to ensure the system delivers a comprehensive support and risk management platform, empowering providers to efficiently manage all aspects of their clients’ needs. Designed as an easy-to-use, comprehensive and accessible software solution, ECCO can be used to plan, deliver, manage and report on all elements of support.

ECCO’s is a multi-functional Support and Case Management System, allowing seamless and uninterrupted permission-based information sharing, tracking and outcome monitoring for key stakeholders of an individual’s support network. We offer infinite customisation options to ensure our accessible support software meets the needs of providers across sectors. Our open platform allows integration with other sector specific or operational software and can be used across all devices.

Are we a match? Find out below:

ECCO Support

What makes ECCO different?

We are fully compatible with all platforms, devices and browsers.

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“We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke.”

  • All Devices

    Compatible with ALL devices

    All of our software packages are compatible with any device. So you can you it on the go on your mobile phone or in the office on your desktop.

    Have no trouble using our products on your phone, tablet or desktop!

  • All Platforms

    Compatible with ALL platforms

    Our care and support management software is compatible with all platforms and can be integrated and configured to your needs.

    Integrate ECCO products with all platforms.

  • All Browsers

    Compatible with ALL browsers

    All ECCO software can be accessed and managed from any internet browser. We ensure that you are able to manage your data through any browser of your choosing.

    Have no doubt that your information can be managed on Google Chrome, Safari, Firefox and many more!

What ECCO Offers

Since the launch of ECCO in 2013 we’ve worked tirelessly with our customers to ensure the system delivers a comprehensive and user-friendly support and risk management software.  

ECCO is a multi-functional platform designed to streamline the management of support services across various sectors, including care organisations, charities, supported living providers, housing associations, and local authorities.

Our user-friendly system offers a range of services from complete client files to service overviews, including tools for resource management. We also offer an array of features such as outcome-focused support plans, real-time monitoring, scheduling, and bespoke reporting which ensure seamless information sharing. 

ECCO’s flexible and customisable modules allow users to efficiently manage staff, track compliance, and ensure quality support delivery. With compatibility across all devices and platforms, ECCO ensures that data is accessible and secure, enhancing workflow and reducing administrative burdens​.

To help you further explore the potential of ECCO, we’ve put together a quick summary guide below to let you know what we offer, so you can see immediately if we are a good fit for your organisation. We feel it’s important to be clear about the system from the outset as we truly appreciate the value of your time.

Benefits of ECCO

  • Real time reporting including client outcomes
  • Customisation and integration
  • Support planning and risk management
  • For organisations who offer a range of support services
  • SMART outcome focused support plans
  • Health and safety buildings management
  • 24 / 7 Support
  • Online client file library
  • Ongoing support for customisation for the duration of your licence agreement
  • State of the art audit logs
  • Management KLOE dashboards
  • Request the development of new features
  • Different service pathway designs
  • APIs to support your integration as required
  • Group support recording
  • HACT social value monitoring
  • Any necessary staff training required
  • Incident reporting and safeguarding pathways
  • Service charge payments module
  • Visit scheduling for sheltered accommodation

Some key features of ECCO

  • Housing Support

    The housing support module focuses on the on-site housing management and compliance. Particularly where tenant engagement is involved. While other housing management systems focus on the financial side of things, ECCO focuses on health and safety compliance and team communications.

    ECCO’s housing support module includes team meeting logs, communication between staff, building based health and safety checks, repairs and attachments. One big benefit in using ECCO is the fact you can include the client and on-site staff in the process of managing the environment, which isn’t possible with other housing management systems.

  • Client Support “Auxiliary” Service Pathways

    ECCO’s client support service pathway revolutionises the way in which a client file is managed by offering additional, customisable case management modules such as incident reporting, safeguarding logs, complaints and more.

    Just like the rest of the ECCO system it can be tailored to your individual service needs and KPIs. What sets this module apart, however, is the fact that you can safeguard your clients’ records by setting access permissions. This way you can ensure only people with the relevant permissions have access to confidential information and all your clients’ data is stored correctly.

  • Scheduling

    ECCO’s scheduling module is good for allocating staff resources and tracking care compliance. It can work for any service setup whether its a charity, homelessness service provider or learning disability support. The key differences in the module is that it provides outcomes in a more “task based way” to ensure basic needs are met, rather than overarching support goals to improve the quality of life of your clients.

    As well as our rota module, ECCO offers the functionality to support your staff too. With this mode a staff member can be supported in the same way that a client can. Outcome focused support plans become action based supervisions, and training records. Attachments can be used for recruitment or HR documentation.

The Best Supported Accommodation Software

The ECCO software offers a support system for rehabilitation teams across the nation, used to better organise clients and staff. Book your free demo with ECCO today to get started.

“After our evaluation process we had no difficulty in deciding to use ECCO software for our Individual Support services. ECCO was our first choice supplier and system when comparing each against one another.”

Driving success for our customers

"ECCO staff ensured the software worked for us, and as a consequence we are confident we will remain at the forefront of service delivery. Our use of the software will support future bids as ECCO seems well able to cope with the ever changing government agenda. Furthermore ECCO has enabled us to use the latest developments in internet based technology."

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    We appreciate your interest in ECCO. It's crucial to us that you get the best software system to enhance your service provision. To ensure we are the right fit for you please could you kindly respond with some brief answers to the following questions:

    FAQs

    Why use ECCO?

    Our award-winning assisted living software provides a flexible system that can be configured to precisely replicate your current paperwork, match your workflow and services, and streamline your care practices. ECCO offers a completely bespoke solution for your supported living software requirements, which means that you can spend less time on admin work and more time on providing the highest level of care to your clients.

    What is supported living software?

    Supported living software allows care providers to administer higher quality care and support to their clients. This means you are able to assign roles, access and update electronic medical records, run audits, and securely access files wherever you are and on any device. Our supported living software is configured to suit the individual needs of your organisation, so you can provide excellent support to your clients.

    What type of care services do you support?

    ECCO is designed to be scaled to the exact needs of each organisation, which is why it can be used in different types of care services. Some of the sectors that benefit from the ECCO supported living software include homelessness services, mental health service providers, learning disability support providers, and supported housing managers.

    How it works

    ECCO is made to support organisations of all sizes with recording and monitoring the support and care provided to the most vulnerable in society. The system offers standard or bespoke designs and an extensive range of modules to cover all care and housing settings.
    With ECCO, your organisation is well taken care of by our knowledgeable and dedicated customer support and technical teams, who themselves have direct experience working in social care and housing settings. They will provide you with 24/7 technical support and guidance, free system upgrades, and bespoke service pathway designs.
    Streamline your care and support services with ECCO – get in touch with our team today!

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